Step 4: Get to know us (and let’s us get to know you)
After reading all the information in the Broker Packet and (hopefully) choosing us as your production resource, we encourage you to get to know us! We believe this is an important step before placing your first order.
When you join the J6 Broker Program, you become part of our family. We take pride in our industry-leading broker retention rate. Our philosophy is simple: your success is our success. When we make you look good to your customers, it leads to more orders for both of us.
Building a Strong Partnership
Our most successful brokers understand that the relationship with their production shop is a two-way street. While you may uphold the “customer is always right” principle with your clients, we ask for open, honest, and flexible communication when working with us.
For example, there may be times when a job is not feasible due to production limitations or capabilities inherent in the process. In such cases, it’s vital to trust our judgment and work with us to address these concerns professionally with your client. Open and respectful communication is key to achieving the best outcomes.
Challenges and Success
Being a broker is not always as straightforward as it may seem—it requires hard work, attention to detail, and excellent balancing skills. The brokers who thrive in this business are those who embrace the challenges and approach them with a proactive mindset.
Share Your Experiences
If you’ve worked with other vendors in the past, we’d love to hear about your experiences. Be candid! Let us know why you left and what didn’t work, so we can avoid repeating those mistakes. Share any pet peeves or specific instructions that are important to your orders. We understand that every broker has unique needs, and we are committed to accommodating them.
Get to Know Our Team
Our staff is here to support you, and each team member has specific responsibilities. Taking the time to understand each person’s role will save you time and frustration when you need assistance.
We look forward to working with you and building a successful partnership together!
Rick : Office Manager -Customer Service Rep (Full time). Heis here to provide customer service support to all brokers who call or come to the office. He is here to help you quote your orders, email or take your orders in. She is the main contact for any shipping out issues you may have.
OPEN : Accounting/Customer Service Rep: She comes from a different job background but has filled the past accounting shoes from other past employees tremendously. Her main role is accounting and billing. SHe comes from a family of accountants and is literally in her blood. She enters all the billing info daily info. If you have any billing question, please contact her directly. She will be able to answer your questions and point you in the right direction if needed.
OPEN : Customer Service Rep (Full time). Please meet Bryant. Most of you will when you walk in or call in. He is new to this industry but is an amazingly quick learner. He is here to provide customer service and first contact help to all clients who call or come to the office. He has an amazing attitude and you will love working with him.
Alexa: Embroidery Embellishment Manager: She enters all embroidery orders (WMJ). She is in charge of proper proofing protocol and will be able to answer any embroidery production questions you may have. She is the liaison to the production team on the shop floor. She has been here for over a year knows this business quite now.
She is the main contact for any shipping out issues you may have.
Blaine: Head Customer Service Representative for Copyartwork.com, TheClippingpath.com and Wheresmyjob.com. He will be happy to assist with these websites and has his own phone line.
Phone line: 909-605- 6887.
Andrew: Art Department. Andrew is head of the art department and will be the primary contact for processing your artwork and Proofing needs.
Please do not send order directly to him . Please send all orders to [email protected]
** We created all-in-one customer service email which helps if you do not know who to email: [email protected]
There are many others that help to make your orders a reality, these are just the main points of contact.
