Step 4: Get to know us (and let’s us get to know you)
Welcome to the J6 Broker Program
After reviewing the Broker Packet — and hopefully choosing us as your production partner — we encourage you to take the time to get to know our team. Building that connection before placing your first order helps everything run smoothly from the start.
Our Philosophy
When you join the J6 Broker Program, you’re more than a client — you’re part of our network. We’re proud of our industry-leading broker retention rate and believe it comes down to a simple principle: your success is our success. When we make you look good to your customers, we all grow together.
Building a Strong Partnership
The brokers who thrive with us understand that partnership is a two-way street. While you maintain the “customer is always right” approach with your clients, we ask for open, honest, and flexible communication with our team.
At times, certain jobs may not be feasible due to production limitations or process constraints. In those cases, we’ll always provide clear guidance and work with you to find the best solution. Mutual trust and respectful communication are key to achieving great results.
Embracing Challenges
Brokering isn’t always easy — it takes organization, adaptability, and problem-solving. The most successful brokers are those who face challenges head-on and stay proactive in their communication.
Share Your Experience
If you’ve worked with other vendors before, we’d love to hear what worked and what didn’t. Your honest feedback helps us serve you better and avoid the pitfalls you’ve encountered elsewhere. Tell us about your preferences, pet peeves, or special instructions — we’re here to adapt to your workflow.
Meet the Team
Our staff is here to support you every step of the way. Each team member plays a specific role, so knowing who to contact can save time and help your orders move quickly.
Rick – Office Manager / Customer Service Representative (Full Time)
Rick provides full customer service support for all brokers by phone and in-person. He’s your main contact for screen printing and vinyl orders, quotes, and general order inquiries. He also assists with shipping-related questions.
📧 [email protected]
Alexa – Embroidery & Finishing Manager
Alexa manages all embroidery orders (WMJ) and oversees finishing and proofing protocols. She’s the liaison between you and the production team and can answer any embroidery-related questions. She also assists with outbound shipping issues.
📧 [email protected]
Blaine – Head Customer Service Representative (CopyArtwork.com, TheClippingPath.com, WheresMyJob.com)
Blaine handles all inquiries related to these sites and can be reached directly via:
📧 [email protected]
📧 [email protected]
📧 [email protected]
📞 909-605-6887
Andrew – Art Department Manager
Andrew leads the art department and handles artwork processing and proofing.
Please do not send orders directly to Andrew. All orders should go through:
📧 [email protected]
📧 [email protected]
General Contact
If you’re unsure who to contact, email our main service address — we’ll route your message to the right person.
📧 [email protected]
Many others work behind the scenes to bring your orders to life, but these are your key points of contact.
We’re excited to work with you and look forward to building a lasting partnership.
