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Navigating J6 Designs: Practices for Smooth Operations

Every shop operates a little differently, and J6 Designs is no exception. We’ve developed practices that streamline operations, and understanding these will help you work with us more effectively.

1. Email First Policy

While we’re happy to take quick calls for simple questions, most production issues require written communication to avoid costly mistakes. It is our policy to request all instructions in writing.

2. Sign Up for Shop Updates

Please sign up for “Enter Your Email to Get Shop Updates!” on the homepage of J6broker.com. With a large client base, this is the most efficient way to share updates about emergencies, holidays, and any changes that may affect your orders. If you’re already receiving email updates, you’re set!

3. Smaller Hours than Retail Shops

Our business hours are reduced to accommodate a smaller staff:

  • Monday–Thursday: 9 AM–4 PM
  • Friday: 9 AM–3 PM

Although staff may work outside these hours, this time is allocated to paperwork and order processing. If you require assistance beyond these hours, there will be a $25 fee for after-hours pickups or drop-offs.

We avoid back-of-warehouse pickups due to safety concerns. Please always start at the front lobby.

4. Order Status with Wheresmyjob.com

Please check Wheresmyjob.com for order status. This tool tracks all production stages and is the same system customer service uses to check on your orders. If you’re unable to access WMJ, we’re happy to assist via email or phone.

5. Review Broker Guidelines

Before placing your first order, ensure you’ve read the Broker Guidelines and Disclaimer. These policies protect both parties and eliminate misunderstandings. We operate under the assumption that all brokers have reviewed these materials.

6. Sew-Out Samples for Embroidery

If you or your client are particular about embroidery quality, request a sew-out sample before full production. Sew-outs are free if digitized through J6 Designs or Copyartwork.com.

7. Discontinued Services

We no longer offer Direct-to-Garment (DTG) printing as it wasn’t profitable for wholesale.

8. Maintain Professional Courtesy

Kindness goes a long way! Many brokers visit J6 Designs weekly, so professionalism and courtesy are essential for a positive, ongoing relationship.

  • Avoid scheduling Friday meetings to review POs, as this is our busiest day for pickups and drop-offs. Consider visiting on other weekdays to save time and avoid delays.
  • For clothing line startups used to smaller operations, understand we have policies and standards designed for scalability and efficiency.

9. Pickup Protocol

If sending a driver or courier to pick up orders:

  • Provide a detailed list of the jobs to collect.
  • Verify the pickup against your list to ensure nothing is missed.

Inspect all orders before leaving. Discrepancies are easier to address while you’re still on-site.

10. Comprehensive Work Orders

Your PO/Work Order must be detailed enough to stand alone without verbal communication. Incomplete or unclear orders will be placed on hold until the necessary information is provided.

For rush orders with deadlines shorter than our standard turnaround time, obtain written approval from a sales rep or department head. Adding a rush date to your PO does not guarantee acceptance. Production capacity may limit our ability to accommodate additional rushes, regardless of fees.

11. Discretion and Privacy

We respect your business relationships and expect the same from you.

  • Do not solicit or distribute business cards in our lobby.
  • Ask yourself: “Would I want a J6 employee to hand out cards to my customers in my lobby?”

12. Flexible Broker Relationships

We understand brokers occasionally need expedited or budget-friendly options, and we’re happy to accommodate when possible. However, these exceptions should be rare, not routine.

At J6 Designs, we believe brokers should be actively involved in their orders. This includes managing billing, artwork proofs, and product ordering. Brokers who prefer to be treated like retail customers on every order may find our approach isn’t the best fit for their needs.

13. A Final Word of Advice

For infrequent orders, check our website for updates before placing an order. Policies, pricing, and processes may have changed.

We look forward to working with you and providing high-quality services that help you succeed!